Clear Cache/Temporary Internet Files
Logout of MyPack Portal and close all other browser windows. You can perform the clear cache steps using this browser window.
Next, you will delete the temporary internet files. Below are instructions on how to do this in different types of browsers.
Go to Tools -> Options -> Privacy -> go to 3rd area here, titled Private Data -> click Clear Now (make sure Browsing History, Cache, Cookies, and Authenticated Sessions are checked) -> click Clear Private Data Now -> click OK
Internet Explorer (versions older than 7.0):
Go to Tools (at the top) -> Internet Options -> Delete Cookies -> OK -> Delete Files (check next to Delete all offline content) -> OK and OK
Internet Explorer 7.0:
Go to Tools -> Internet Options -> click the General tab -> under Browsing History, click Delete -> in the Delete Browsing History, you can select individual info you want deleted and/or Delete all to remove all temporary files -> click close -> click OK
Go to Preferences -> click Advanced -> Cache -> click Clear Cache -> click OK to save changes
Click on the word Safari, click Empty Cache -> when the message "Are you sure you want to empty the cache?" appears, click Empty
Close, then open browser and restart your session.
If clearing the cache does not work and you are using Internet Explorer, try resetting your security level by doing the following:
Go to Tools -> Internet Options -> Security (2nd tab) -> change to default level