If your connection suddenly stopped working or has never worked,
please try the following in order before contacting ResNet for help.
If you can resolve your problem yourself, you'll be back online
faster!
Reboot your Computer
- Many problems will resolve themselves if you restart your computer.
If rebooting doesn't work, shut down your computer completely,
wait 60 seconds and turn it back on. Try launching a web browser in case your computer needs to be registered to the network.
Check your Ethernet Cable
- Make sure that your Ethernet cable is plugged in securely to
both the data jack and your Ethernet adapter. It is a good idea
to just unplug it at both ends and then put it back in.
- Try using your cable on your friend's or roommate's computer.
If it doesn't work there it is likely you just need a new cable.
- Try your friend's or roommate's cable on your computer. If it
works, you need to get a new cable.
Try Another Data Jack (if possible)
- If you have more than one data jack in your room, try plugging
your computer into a different one.
If it works the problem is likely the jack you were using. Contact
ResNet and we will fix it.
- Try another computer on the data jack you were using. If it
works, then the problem is not the jack.
- If you live on Greek Court and you've changed rooms you will
have to sign up for ResNet service
for your new room.
Release and Renew your IP Address
- If you are running Windows XP see the page
on ipconfig for information on how to release and renew your
IP address.
- If you are running Windows Vista see the page
on Vista's ipconfig for information on how to release and renew your IP address.
If You're Still Having Problems
- Contact ResNet at 515-HELP (4357) during business hours.
- Email resnet@ncsu.edu.
Please be sure to include what troubleshooting steps you've taken
already.
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