ResNet  

General Survey Results --
Spring 2001
 
1 Where do you live? n=1344 % of all respondents % of computer owners (n=1313)
On campus residence hall 1273 94.72% 96.95%
ES King Village 0 0.00% 0.00%
University Towers 5 0.37% 0.38%
Greek Court 34 2.53% 2.59%
Off-campus fraternity or sorority 7 0.52% 0.53%
Rented apartment or house off campus 19 1.41% 1.45%
At home 5 0.37% 0.38%
Other (specify below) 1 0.07% 0.08%
 
2 What type is your primary computer? n=1344 % of all respondents % of computer owners (n=1313)
Desktop 1115 82.96% 84.92%
Laptop 198 14.73% 15.08%
N/A (don't have a computer) 31 2.31%  
 
3 What is the primary operating system on your primary computer? n=1344 % of all respondents % of computer owners (n=1313)
Windows 95 86 6.40% 6.55%
Windows 98 857 63.76% 65.27%
Windows NT  12 0.89% 0.91%
Windows 2000 239 17.78% 18.20%
Windows Me 59 4.39% 4.49%
Macintosh OS 7.x 3 0.22% 0.23%
Macintosh OS 8.x 4 0.30% 0.30%
Macintosh OS 9.x 27 2.01% 2.06%
Macintosh OS X 2 0.15% 0.15%
Eos Linux (Realm Kit for Red Hat Linux) 1 0.07% 0.08%
RedHat Linux 12 0.89% 0.91%
Other Linux (specify below) 6 0.45% 0.46%
BeOS 0 0.00% 0.00%
FreeBSD 1 0.07% 0.08%
Don't know 2 0.15% 0.15%
Other (specify below) 2 0.15% 0.15%
N/A (don't have a computer) 31 2.31%   
 
4 What is the secondary operating system on your primary computer? n=1344 % of all respondents % of computer owners (n=1313) %of people who have more than 1 OS (n=178)
I don't run a secondary OS 1135 84.45% 86.44%  
Windows 95 10 0.74% 0.76% 5.62%
Windows 98 50 3.72% 3.81% 28.09%
Windows NT  8 0.60% 0.61% 4.49%
Windows 2000 25 1.86% 1.90% 14.04%
Windows Me 4 0.30% 0.30% 2.25%
Macintosh OS 7.x 1 0.07% 0.08% 0.56%
Macintosh OS 8.x 1 0.07% 0.08% 0.56%
Macintosh OS 9.x 3 0.22% 0.23% 1.69%
Macintosh OS X 1 0.07% 0.08% 0.56%
Eos Linux (Realm Kit for Red Hat Linux) 12 0.89% 0.91% 6.74%
RedHat Linux 43 3.20% 3.27% 24.16%
Other Linux (specify below) 10 0.74% 0.76% 5.62%
BeOS 4 0.30% 0.30% 2.25%
FreeBSD 0 0.00% 0.00% 0.00%
Other (specify below) 6 0.45% 0.46% 3.37%
N/A (don't have a computer) 31 2.31%
 
5 What type is your secondary computer? n=1344 % of all respondents % of computer owners (n=1313) % of people with more than 1 computer (n=166)
I only have one computer 1147 85.34% 87.36%  
Desktop 97 7.22% 7.39% 58.43%
Laptop 69 5.13% 5.26% 41.57%
N/A (don't have a computer) 31 2.31% 2.36%
 
6 What is the primary operating system on your secondary computer? n=1344 % of all respondents % of computer owners (n=1313) % of people with more than 1 computer (n=171)
I only have one computer 1142 84.97% 86.98%  
Windows 95 28 2.08% 2.13% 16.37%
Windows 98 71 5.28% 5.41% 41.52%
Windows NT  4 0.30% 0.30% 2.34%
Windows 2000 25 1.86% 1.90% 14.62%
Windows Me 6 0.45% 0.46% 3.51%
Macintosh OS 7.x 1 0.07% 0.08% 0.58%
Macintosh OS 8.x 1 0.07% 0.08% 0.58%
Macintosh OS 9.x 7 0.52% 0.53% 4.09%
Macintosh OS X 1 0.07% 0.08% 0.58%
Eos Linux (Realm Kit for Red Hat Linux) 3 0.22% 0.23% 1.75%
RedHat Linux 12 0.89% 0.91% 7.02%
Other Linux (specify below) 3 0.22% 0.23% 1.75%
BeOS 0 0.00% 0.00% 0.00%
FreeBSD 1 0.07% 0.08% 0.58%
Other (specify below) 8 0.60% 0.61% 4.68%
N/A (don't have a computer) 31 2.31% 2.36%  
 
7 What is the secondary operating system on your secondary computer? n=1344 % of all respondents % of computer owners (n=1313) % of people with more than one OS on their 2nd computer (n=39)
I only have one computer or don't run a secondary OS 1274 94.79% 97.03%  
Windows 95 0 0.00% 0.00% 0.00%
Windows 98 7 0.52% 0.53% 17.95%
Windows NT  2 0.15% 0.15% 5.13%
Windows 2000 9 0.67% 0.69% 23.08%
Macintosh OS 7.x 0 0.00% 0.00% 0.00%
Macintosh OS 8.x 1 0.07% 0.08% 2.56%
Macintosh OS 9.x 1 0.07% 0.08% 2.56%
Macintosh OS X 0 0.00% 0.00% 0.00%
Eos Linux (Realm Kit for Red Hat Linux) 0 0.00% 0.00% 0.00%
RedHat Linux 9 0.67% 0.69% 23.08%
Other Linux (specify below) 6 0.45% 0.46% 15.38%
BeOS 2 0.15% 0.15% 5.13%
FreeBSD 1 0.07% 0.08% 2.56%
Other (specify below) 1 0.07% 0.08% 2.56%
N/A (don't have a computer) 31 2.31% 2.36%  
 
8 Who is your primary Internet Service Provider (ISP)? n=1344 % of all respondents % of computer owners (n=1313) % of people who access the Internet (n=1306)
I do not access the Internet in my home 7 0.52% 0.53%
ResNet 1206 89.73% 91.85% 92.34%
NC State dial up 10 0.74% 0.76% 0.77%
CampusLink (University Towers) 6 0.45% 0.46% 0.46%
America Online (AOL) 33 2.46% 2.51% 2.53%
CompuServe 2 0.15% 0.15% 0.15%
Prodigy 2 0.15% 0.15% 0.15%
Earthlink/Mindspring 5 0.37% 0.38% 0.38%
Bell South 5 0.37% 0.38% 0.38%
Time Warner 12 0.89% 0.91% 0.92%
MSN 13 0.97% 0.99% 1.00%
Intrex 0 0.00% 0.00% 0.00%
Other (specify below) 12 0.89% 0.91% 0.92%
N/A (don't have a computer) 31 2.31% 2.36%  
 
9 How do you access the Internet in your home/residence hall? n=1344 % of all respondents % of computer owners (n=1313) % of people who access the Internet (n=1298)
I do not access the Internet in my home 15 1.12% 1.14%
ResNet 1219 90.70% 92.84% 93.91%
CampusLink (University Towers) 7 0.52% 0.53% 0.54%
Other Ethernet service 4 0.30% 0.30% 0.31%
Analog modem (28.8, 33.6, 56k, etc.) 37 2.75% 2.82% 2.85%
ADSL, SDSL , HDSL, etc. 3 0.22% 0.23% 0.23%
Cable Modem (Road Runner) 25 1.86% 1.90% 1.93%
ISDN 2 0.15% 0.15% 0.15%
Other (specify below) 1 0.07% 0.08% 0.08%
N/A (don't have a computer) 31 2.31% 2.36%  
 
10 How old is your primary computer? n=1344 % of all respondents % of computer owners (n=1313)
Less than 6 months old 147 10.94% 11.20%
6 months to 1 year old 492 36.61% 37.47%
1 to 1.5 years old 180 13.39% 13.71%
1.5 to 2 years old 232 17.26% 17.67%
2 to 3 years old 149 11.09% 11.35%
3 to 4 years old 69 5.13% 5.26%
more than 4 years old 44 3.27% 3.35%
N/A (don't have a computer) 31 2.31% 2.36%
 
11 What kind of processor does your primary computer have? n=1344 % of all respondents % of computer owners (n=1313)
386 1 0.07% 0.08%
486 13 0.97% 0.99%
AMD K6 18 1.34% 1.37%
AMD K6-2 38 2.83% 2.89%
AMD K6-III 10 0.74% 0.76%
AMD Athlon 102 7.59% 7.77%
AMD Duron 6 0.45% 0.46%
Cyrix 3 0.22% 0.23%
Intel Celeron 113 8.41% 8.61%
Intel Pentium 87 6.47% 6.63%
Intel Pentium II 185 13.76% 14.09%
Intel Pentium III 453 33.71% 34.50%
Intel Pentium IV 3 0.22% 0.23%
G3 15 1.12% 1.14%
G4 3 0.22% 0.23%
Don't know 256 19.05% 19.50%
Other (specify below) 7 0.52% 0.53%
N/A (don't have a computer) 31 2.31% 2.36%
 
12 What brand is your primary computer? n=1344 % of all respondents % of computer owners (n=1313)
Acer 9 0.67% 0.69%
Apple (Macintosh) 33 2.46% 2.51%
Compaq 200 14.88% 15.23%
CTX 4 0.30% 0.30%
CUC/Campus Brand 6 0.45% 0.46%
Dell 213 15.85% 16.22%
eMachine 20 1.49% 1.52%
Gateway 213 15.85% 16.22%
Hewlett-Packard (HP) 155 11.53% 11.81%
IBM 85 6.32% 6.47%
Micron 11 0.82% 0.84%
Packard Bell 21 1.56% 1.60%
Sony 13 0.97% 0.99%
Toshiba 22 1.64% 1.68%
No brand- custom built 269 20.01% 20.49%
Other (specify below) 39 2.90% 2.97%
N/A (don't have a computer) 31 2.31% 2.36%
 
13 Do you plan to purchase or receive a new computer in the next 12 months? n=1344 % of all respondents % of computer owners (n=1313)
Yes, a laptop 66 4.91% 5.03%
Yes, a desktop 143 10.64% 10.89%
No, but I would choose a laptop if I were going to 400 29.76% 30.46%
No, but I would choose a desktop if I were going to 507 37.72% 38.61%
Maybe, and I will choose a laptop if I do 85 6.32% 6.47%
Maybe, and I will choose a desktop if I do 143 10.64% 10.89%
 
14 If NC State were to offer ubiquitous Internet access (which would allow you to connect a computer to the network from any data jack anywhere on campus):       
 
14a How would this influence your decision to purchase or use a laptop computer? n=1344 % of all respondents % of computer owners (n=1313)
I already have a laptop and I would use this service 227 16.89% 17.29%
I already have a laptop and I would not use this service 17 1.26% 1.29%
I would likely go out and buy a laptop to use this service 94 6.99% 7.16%
Because of this service, if I were to buy or receive a computer, it would be a laptop 314 23.36% 23.91%
This service is one of many things I would consider if I were to buy or receive a computer 450 33.48% 34.27%
This service would not influence my decision if I were to buy or receive a computer 242 18.01% 18.43%
 
14b What is the maximum amount you are willing to pay for access on campus? (Disregard what you currently pay for Internet access, if any.) n=1344 % of all respondents % of computer owners (n=1313)
$50/month or more 24 1.79% 1.83%
$40-$49/month 46 3.42% 3.50%
$30-$39/month 82 6.10% 6.25%
$20-$29/month 297 22.10% 22.62%
$10-$19/month 369 27.46% 28.10%
$5-$9/month 217 16.15% 16.53%
I would not be willing to pay for ubiquitous Internet access 309 22.99% 23.53%
 
15 If NC State were to offer wireless Internet access (which would allow you to connect a computer to the network from anywhere on campus, even outdoors):  n=1344 % of all respondents % of computer owners (n=1313)
 
15a How would this influence your decision to purchase or use a laptop computer?      
I already have a laptop and I would use this service 220 16.37% 16.76%
I already have a laptop and I would not use this service 26 1.93% 1.98%
I would likely go out and buy a laptop to use this service 142 10.57% 10.81%
Because of this service, if I were to buy or receive a computer, it would be a laptop 294 21.88% 22.39%
This service is one of many things I would consider if I were to buy or receive a computer 414 30.80% 31.53%
This service would not influence my decision if I were to buy or receive a computer 248 18.45% 18.89%
 
15b What is the maximum amount you are willing to pay for access on campus? (Disregard what you currently pay for Internet access, if any.) n=1344 % of all respondents % of computer owners (n=1313)
$50/month or more 35 2.60% 2.67%
$40-$49/month 53 3.94% 4.04%
$30-$39/month 139 10.34% 10.59%
$20-$29/month 306 22.77% 23.31%
$10-$19/month 330 24.55% 25.13%
$5-$9/month 215 16.00% 16.37%
I would not be willing to pay for wireless Internet access 266 19.79% 20.26%
 
16 Assuming one were available, how often would you use a laptop to take notes in class n=1344 % of all respondents % of computer owners (n=1313)
In most (75% or more) of my classes 211 15.70% 16.07%
In some (50%-75%) of my classes 233 17.34% 17.75%
Occasionally (25%-50%)  278 20.68% 21.17%
Rarely (less than 25%) 380 28.27% 28.94%
Never 242 18.01% 18.43%
 
17 How many times this semester did you check out a laptop from the DH Hill Library? n=1344 % of all respondents % of computer owners (n=1313)
I didn't know I could 565 42.04% 43.03%
I knew I could, but never checked one out 630 46.88% 47.98%
1 time 53 3.94% 4.04%
2 times 30 2.23% 2.28%
3-5 times 38 2.83% 2.89%
5-10 times 19 1.41% 1.45%
more than 10 times 9 0.67% 0.69%
 
18 In your time at NC State, how have you most often received assistance with your Unity account? n=1344 % of all respondents % of computer owners (n=1313) % of people who asked for help (n=979)
A family member 46 3.42% 3.50% 4.70%
Someone on my floor or in my apartment 352 26.19% 26.81% 35.96%
A friend, other than someone on my floor or apartment 286 21.28% 21.78% 29.21%
The vendor or store where I bought my computer 3 0.22% 0.23% 0.31%
Manufacturer's technical support 5 0.37% 0.38% 0.51%
NC State Hardware Services 3 0.22% 0.23% 0.31%
A Consultant at 515-HELP (Computing Services Help Desk) 108 8.04% 8.23% 11.03%
Departmental or College help desk or consultant 26 1.93% 1.98% 2.66%
ResNet Staff member 84 6.25% 6.40% 8.58%
Professor or TA 57 4.24% 4.34% 5.82%
I never needed help 365 27.16% 27.80%  
Other (specify below) 9 0.67% 0.69% 0.92%
 
19 In your time at NC State, how have you most often received assistance with software in the computing labs? n=1344 % of all respondents % of computer owners (n=1313) % of people who asked for help (n=864)
A family member 21 1.56% 1.60% 2.43%
Someone on my floor or in my apartment 158 11.76% 12.03% 18.29%
A friend, other than someone on my floor or apartment 275 20.46% 20.94% 31.83%
The vendor or store where I bought my computer 3 0.22% 0.23% 0.35%
Manufacturer's technical support 6 0.45% 0.46% 0.69%
NC State Hardware Services 10 0.74% 0.76% 1.16%
A Consultant at 515-HELP (Computing Services Help Desk) 34 2.53% 2.59% 3.94%
Departmental or College help desk or consultant 85 6.32% 6.47% 9.84%
ResNet Staff member 40 2.98% 3.05% 4.63%
Professor or TA 216 16.07% 16.45% 25.00%
I never needed help 480 35.71% 36.56%  
Other (specify below) 16 1.19% 1.22% 1.85%
 
20 In your time at NC State, how have you most often received assistance with software problems on your own computer? n=1344 % of all respondents % of computer owners (n=1313) % of people who asked for help (n=1010)
A family member 138 10.27% 10.51% 13.66%
Someone on my floor or in my apartment 335 24.93% 25.51% 33.17%
A friend, other than someone on my floor or apartment 362 26.93% 27.57% 35.84%
The vendor or store where I bought my computer 21 1.56% 1.60% 2.08%
Manufacturer's technical support 70 5.21% 5.33% 6.93%
NC State Hardware Services 4 0.30% 0.30% 0.40%
A Consultant at 515-HELP (Computing Services Help Desk) 31 2.31% 2.36% 3.07%
Departmental or College help desk or consultant 3 0.22% 0.23% 0.30%
ResNet Staff member 38 2.83% 2.89% 3.76%
Professor or TA 6 0.45% 0.46% 0.59%
I never needed help 303 22.54% 23.08%  
Other (specify below) 2 0.15% 0.15% 0.20%
N/A (don't have a computer) 31 2.31% 2.36%  
 
21 In your time at NC State, how have you most often received assistance with hardware problems on your own computer? n=1344 % of all respondents % of computer owners (n=1313) % of people who asked for help (n=960)
A family member 151 11.24% 11.50% 15.73%
Someone on my floor or in my apartment 266 19.79% 20.26% 27.71%
A friend, other than someone on my floor or apartment 303 22.54% 23.08% 31.56%
The vendor or store where I bought my computer 57 4.24% 4.34% 5.94%
Manufacturer's technical support 108 8.04% 8.23% 11.25%
NC State Hardware Services 10 0.74% 0.76% 1.04%
A Consultant at 515-HELP (Computing Services Help Desk) 16 1.19% 1.22% 1.67%
Departmental or College help desk or consultant 4 0.30% 0.30% 0.42%
ResNet Staff member 41 3.05% 3.12% 4.27%
Professor or TA 2 0.15% 0.15% 0.21%
I never needed help 353 26.26% 26.88%
Other (specify below) 2 0.15% 0.15% 0.21%
N/A (don't have a computer) 31 2.31% 2.36%
 
22 How important is it to you that the Computing Services Help Desk(515-HELP, 208 Hillsborough Building) is available on campus for Unity and software support, even if you have not used it? n=1344 % of all respondents % of computer owners (n=1313)
Critically important 155 11.53% 11.81%
Extremely important 468 34.82% 35.64%
Somewhat important 484 36.01% 36.86%
Not very important 95 7.07% 7.24%
Not important at all 46 3.42% 3.50%
No opinion 96 7.14% 7.31%
 
23 How important is it to you that NC State Hardware Services is available on campus for hardware and software support, even if you have not used it? n=1344 % of all respondents % of computer owners (n=1313)
Critically important 120 8.93% 9.14%
Extremely important 456 33.93% 34.73%
Somewhat important 542 40.33% 41.28%
Not very important 101 7.51% 7.69%
Not important at all 48 3.57% 3.66%
No opinion 77 5.73% 5.86%
 
24 How important is it to you that ResNet staff is available for ResNet and Internet software support, even if you have not used it? n=1344 % of all respondents % of computer owners (n=1313)
Critically important 218 16.22% 16.60%
Extremely important 506 37.65% 38.54%
Somewhat important 474 35.27% 36.10%
Not very important 62 4.61% 4.72%
Not important at all 28 2.08% 2.13%
No opinion 56 4.17% 4.27%
 
25 How often do you use email to correspond with course instructors or TA's? n=1344 % of all respondents % of computer owners (n=1313)
Every day 149 11.09% 11.35%
Five or six days a week 89 6.62% 6.78%
Two to four days a week 371 27.60% 28.26%
Once a week 274 20.39% 20.87%
A few times a month 293 21.80% 22.32%
A few times a semester 160 11.90% 12.19%
Never 8 0.60% 0.61%
 
26 How often do you use email to correspond with classmates about course material? n=1344 % of all respondents % of computer owners (n=1313)
Every day 139 10.34% 10.59%
Five or six days a week 93 6.92% 7.08%
Two to four days a week 332 24.70% 25.29%
Once a week 267 19.87% 20.34%
A few times a month 268 19.94% 20.41%
A few times a semester 183 13.62% 13.94%
Never 62 4.61% 4.72%
   
27 How often do you use WebAssign for homework assignments?      
Every day 208 15.48% 15.84%
Five or six days a week 147 10.94% 11.20%
Two to four days a week 305 22.69% 23.23%
Once a week 170 12.65% 12.95%
A few times a month 70 5.21% 5.33%
A few times a semester 146 10.86% 11.12%
Never 298 22.17% 22.70%
 
28 How often do you access online course material, other than WebAssign,prepared by your instructor or TA (syllabi, class notes, etc.)? n=1344 % of all respondents % of computer owners (n=1313)
Every day 243 18.08% 18.51%
Five or six days a week 184 13.69% 14.01%
Two to four days a week 415 30.88% 31.61%
Once a week 245 18.23% 18.66%
A few times a month 146 10.86% 11.12%
A few times a semester 88 6.55% 6.70%
Never 23 1.71% 1.75%
 
29 How often do you use course-related online discussion forums, mailing lists, or newsgroups? n=1344 % of all respondents % of computer owners (n=1313)
Every day 53 3.94% 4.04%
Five or six days a week 53 3.94% 4.04%
Two to four days a week 131 9.75% 9.98%
Once a week 147 10.94% 11.20%
A few times a month 167 12.43% 12.72%
A few times a semester 222 16.52% 16.91%
Never 571 42.49% 43.49%
 
30 How often do you use a computer lab? n=1344 % of all respondents % of computer owners (n=1313) % of people who used the labs (n=1198)
Never 146 10.86% 11.12%  
1-2 times per semester 251 18.68% 19.12% 20.95%
1-2 times per month 329 24.48% 25.06% 27.46%
1-2 times per week 364 27.08% 27.72% 30.38%
3-5 times per week 163 12.13% 12.41% 13.61%
6-8 times per week 50 3.72% 3.81% 4.17%
9 or more times per week 41 3.05% 3.12% 3.42%
 
31 Which campus computer lab do you use most frequently? n=1344 % of all respondents % of computer owners (n=1313) % of people who used the labs (n=1205)
I never use a campus computer lab 139 10.34% 10.59%  
Unity lab in the residence halls 120 8.93% 9.14% 9.96%
Unity lab elsewhere on campus (DH Hill Library, Laundry, etc.) 456 33.93% 34.73% 37.84%
Eos Lab (Leazar, Withers, etc.) 542 40.33% 41.28% 44.98%
Other departmental lab (CHASS, College of Management, etc.) 101 7.51% 7.69% 8.38%
 
32 What time of day do you most frequently use campus computing labs? n=1344 % of all respondents % of computer owners (n=1313) % of people who used the labs (n=1199)
I never use a campus computer lab 145 10.79% 11.04%  
5 AM to 8 AM 16 1.19% 1.22% 1.33%
8 AM to noon 151 11.24% 11.50% 12.59%
noon to 5 PM 346 25.74% 26.35% 28.86%
5 PM to 11 PM 515 38.32% 39.22% 42.95%
11 PM to 5 AM 171 12.72% 13.02% 14.26%
 
33 Would you find it helpful to have more consulting assistance available in the computer labs? n=1344 % of all respondents % of computer owners (n=1313) % of people who used the labs (n=1222)
Yes 487 36.24% 37.09% 39.85%
No 168 12.50% 12.80% 13.75%
Neutral 567 42.19% 43.18% 46.40%
I don't use labs 122 9.08% 9.29%  
 
34 Would you find it helpful to have more consulting assistance available outside of regular business hours? n=1344 % of all respondents % of computer owners (n=1313)
Yes 566 42.11% 43.11%
No 201 14.96% 15.31%
Neutral 577 42.93% 43.95%
 
35 Computing Services has offered CBT, a set of computer-based training courses on a variety of topics, via the web or CD. Have you accessed any of these courses? n=1344 % of all respondents % of computer owners (n=1313)
Yes, more than 10 times 8 0.60% 0.61%
Yes, 2 to 10 times 58 4.32% 4.42%
Yes, once 65 4.84% 4.95%
No, I haven't used CBT 524 38.99% 39.91%
No, I wasn't aware CBT was available 689 51.26% 52.48%
   
36 Which of the following best describes your computer skill level? n=1344 % of all respondents % of computer owners (n=1313)
People come to me for help 324 24.11% 24.68%
I figure out most of my problems by myself 574 42.71% 43.72%
I need occasional assistance 421 31.32% 32.06%
I need frequent assistance 25 1.86% 1.90%
 
37 Based on your experience at NC State so far, how would you evaluate each of the following services? (If you have not had enough experience with a service to evaluate it, please choose Don't know/did not use.      
 
37a access to the Internet n=1344 % of all respondents % of computer owners (n=1313) % of people who rated this (n=1340)
Excellent 985 73.29% 75.02% 73.51%
Good 327 24.33% 24.90% 24.40%
Fair 25 1.86% 1.90% 1.87%
Poor 3 0.22% 0.23% 0.22%
Don't know/did not use 4 0.30% 0.30%  
 
37b hours of operation for computer center, labs and help desks n=1344 % of all respondents % of computer owners (n=1313) % of people who rated this (n=1182)
Excellent 472 35.12% 35.95% 39.93%
Good 599 44.57% 45.62% 50.68%
Fair 98 7.29% 7.46% 8.29%
Poor 17 1.26% 1.29% 1.44%
Don't know/did not use 158 11.76% 12.03%  
 
37c access to up-to-date facilities n=1344 % of all respondents % of computer owners (n=1313) % of people who rated this (n=1162)
Excellent 318 23.66% 24.22% 27.37%
Good 663 49.33% 50.50% 57.06%
Fair 170 12.65% 12.95% 14.63%
Poor 15 1.12% 1.14% 1.29%
Don't know/did not use 178 13.24% 13.56%  
 
37d access to trained staff for help n=1344 % of all respondents % of computer owners (n=1313) % of people who rated this (n=674)
Excellent 145 10.79% 11.04% 21.51%
Good 420 31.25% 31.99% 62.31%
Fair 255 18.97% 19.42% 37.83%
Poor 58 4.32% 4.42% 8.61%
Don't know/did not use 466 34.67% 35.49%  
 
37e technology training classes n=1344 % of all respondents % of computer owners (n=1313) % of people who rated this (n=400)
Excellent 73 5.43% 5.56% 18.25%
Good 193 14.36% 14.70% 48.25%
Fair 110 8.18% 8.38% 27.50%
Poor 28 2.08% 2.13%

7.00%
Don't know/did not use 940 69.94% 71.59%  
 
37f technology services overall n=1344 % of all respondents % of computer owners (n=1313) % of people who rated this (n=1201)
Excellent 348 25.89% 26.50% 28.98%
Good 751 55.88% 57.20% 62.53%
Fair 94 6.99% 7.16% 7.83%
Poor 12 0.89% 0.91% 1.00%
Don't know/did not use 139 10.34% 10.59%  
 
38 Did you pick up or receive a Computing Essentials+ CD? n=1344 % of all respondents % of computer owners (n=1313)
Yes 217 16.15% 16.53%
No 860 63.99% 65.50%
Don't know 267 19.87% 20.34%
  
39 How helpful was the Computing Essentials+ CD? n=1344 % of all respondents % of computer owners (n=1313) % of people who received a CD (n=812)
Very helpful 22 1.64% 1.68% 2.71%
Helpful 96 7.14% 7.31% 11.82%
Not at all helpful 34 2.53% 2.59% 4.19%
Did not receive a CD 532 39.58% 40.52%  
Don't know/did not use 660 49.11% 50.27% 81.28%
  
40 How many times have you used a campus computing kiosk? n=1344 % of all respondents % of computer owners (n=1313)
I didn't know the existed 877 65.25% 66.79%
I knew they existed but never used one 265 19.72% 20.18%
1 time 63 4.69% 4.80%
2 times 57 4.24% 4.34%
3-5 times 52 3.87% 3.96%
5-10 times 16 1.19% 1.22%
more than 10 times 14 1.04% 1.07%
  
41 Please tell us how you feel about the following statement: "While at NC State, I have received sufficient training on basic computer use(e.g. using email, Web browsing, word processing, using spreadsheets,etc.)." n=1344 % of all respondents % of computer owners (n=1313)
Strongly agree 330 24.55% 25.13%
Agree 550 40.92% 41.89%
Neutral 348 25.89% 26.50%
Disagree 93 6.92% 7.08%
Strongly disagree 23 1.71% 1.75%