ResNet

ResNet Survey Results -- Spring 2003

for computer owners

see also:
results from non-computer owners
original survey form
open-ended comments
1 Where do you live? n=1287 % of respondents % of related answer
Residence Hall 1265 98.29  

Alexander

18

1.40%

1.42

Avent Ferry

70

5.44

5.53

Bagwell

27

2.10

2.13

Becton

30

2.33

2.37

Berry

18

1.40

1.42

Bowen

56

4.35

4.43

Bragaw

151

11.73

11.94

Carroll

63

4.90

4.98

Gold

5

0.39

0.40

Lee

199

15.46

15.73

Metcalf

86

6.68

6.8

North

35

2.72

2.77

Owen

54

4.20

4.27

Sullivan

213

16.55

16.84

Syme

36

2.80

2.85

Tucker

45

3.50

3.56

Turlington

32

2.49

2.53

Watauga

19

1.48

1.50

Welch

13

1.01

1.03

Wood

95

7.38

7.51
Greek Court

22

1.71

 
2 Who installed your Ethernet Network Adapter?

n=1287

% of respondents

% of related answer
It came preinstalled / built-in 776 60.30  
I installed it myself 321 24.94  
Don't know / Don't remember 4 0.31  
Someone else installed it 186 14.45  

ResNet Technician

39

3.03

20.97

Off-campus vendor

7

0.54

3.76

Friend / Roommate / Suitemate

90

6.99

48.39

Family member

50

3.89

26.88
3 From where did you purchase your Ethernet network card? n=1287 % of respondents % of related answer
It came preinstalled 750 58.28  
I bought it somewhere 472 36.67  

NCSU Bookstores

133

10.33

28.18

Computer Store

79

6.14

16.74

Electronics Store

135

10.49

28.60

Office Supply Store

37

2.87

7.84

Catalog or Online

54

4.20

11.44

Friend

34

2.64

7.20
Not Sure 65 5.05  
4 With whom did you consult to get your ResNet connection to work? n=1287 % of respondents % of related answer
No one 834 64.80  
Someone 453 33.20  

Family member

168

13.05

37.09

Someone on my floor, including roommate or suitemate

82

6.37

18.10

Friend not living on my floor

85

6.60

18.76

Help Desk

39

3.03

8.61

ResNet Staff

77

5.98

17.00

Other

2

0.16

0.44
5 Having ResNet service available influenced my decision to live on campus n=1287 % of respondents % of related answer
Agree to some extent 657 51.05  

strongly agree

216

16.78

32.88

agree

441

34.27

67.12
neutral 423 32.87  
disagree 135 10.49  
strongly disagree 72 5.59  
6 Having ResNet service in my room has had a positive impact on my ability to get my course work done. n=1287 % of respondents % of related answer
Agree to some extent 1222 94.94  

strongly agree

937

72.80

76.68

agree

285

22.14

23.32
neutral 37 3.87  
disagree 21 1.63  
strongly disagree 7 0.54  
7 While here at NC State I have used computer network access to such a degree that it has hindered my academic success. (e.g. over use of multi-player games, AIM, IRC, email, etc.) n=1287 % of respondents % of related answer
Agree to some extent 284 22.07  

strongly agree

86

6.68

30.28

agree

198

15.38

69.72
neutral 331 25.72  
disagree 483 37.53  
strongly disagree 189 14.69  
8 How much do you use ResNet service on an average day? n=1287 % of respondents cumulative %
less than one hour 17 1.32 1.32
1-2 hours 154 11.97 13.29
3-5 hours 523 40.64 53.93
5-8 hours 307 23.85 77.78
9 or more hours 286 22.22 100
9 How many computers do you have connected to ResNet? n=1287 % of respondents  
1 1177 91.45  
2 97 7.54  
3 6 0.47  
4 6 0.47  
5 0 0  
6 1 0.08  
more than 6 0 0  
10 What kind of computer(s) do you use on ResNet? n=1287 % of respondents  
Intel Compatible 1248 96.97  
Macintosh 29 2.25  
Both 9 0.70  
Other 1 0.08  
11 What is the primary operating system that you use? n=1287 % of respondents % of related answer
Windows 1246 96.81  

95

13

1.01

1.04

98

186

14.45

14.93

Me

145

11.27

11.64

NT

7

0.54

0.56

2000

123

9.56

9.87

XP

772

59.98

61.96
Linux 11 0.85  
Macintosh 28 2.18  

OS X

21

1.63

75.00

OS 9

6

0.47

21.43

OS 8 or below

1

0.08

3.57
Not Sure 2 0.16  
12 Do you use your ResNet connection for a desktop or portable computer(s)? n=1287 % of respondents

% having type
Desktop 879 68.30 73.35
Portable (laptop, notebook, etc.) 343 26.65 31.70
Both 65 5.05  
13 When you have needed help with computing problems while at NC State, from whom have you received assistance? n=1287 % of respondents frequency used
I haven't needed help 722 56.10  
I have needed help 565 43.90  

ResNet Technician

181

32.04

12.89

IT Help Desk

167

29.56

12.06

College/Departmental Help Desk

25

4.42

1.08

Roommate / Suitemate

271

47.96

21.08

Friend

378

66.90

36.27

Family Member

167

29.56

12.13

Professor / TA

27

4.78

0.93

Off campus vendor or help desk

61

10.80

3.53

Other

1

0.18

0.04
14 If you had a computing question, what would be your preferred way of asking it, from the choices below:
 n=1287 % of respondents % of related answer
Electronic 666 51.75  

Email

368

28.59

55.26

Instant Messenger

222

17.25

33.33

Web-based self help

76

5.91

11.41
Not Electronic 621 48.25  

Telephone

457

35.51

73.59

In person

164

12.74

26.41
15 How would you rate the service you have received from the Information Technology Division Help Desk? n=1287 % of respondents % of related answer
I have never used the ITD Help Desk 935 72.65  
I have used the ITD Help desk 352 27.35  

Positive

331

25.72

94.03

Excellent

82

6.37

24.77

Very Good

120

9.31

36.25

Good

129

10.02

38.97

Negative

21

1.63

5.97

Poor

16

1.24

76.19

Extremely Poor

5

0.39

23.81
16 How many hours do you study in your room each week? n=1287 % of respondents cumulative %
none 25 1.94 1.94
1-3 hours 344 26.73 28.67
4-6 hours 486 37.76 66.43
7-9 hours 233 18.10 84.53
10 or more hours 199 15.46 100
17 How often do you use a computer lab? n=1287 % of respondents % of related answer
never 123 9.56  
sometimes 1164 90.44  

1-2 times per semester

 276 21.45 23.71

1-2 times per month

 323 25.10 27.75

1-2 times per week

 337 16.18 28.95

3-5 times per week

 156 12.12 13.40

6-8 times per week

 42 3.26 3.61

9 or more times per week

 30 2.33 2.58
18 Which computer lab do you use most frequently? n=1287 % of respondents % of related answer
I don't use labs 108 8.39  
Residence Hall Unity Lab 618 48.02  

Avent Ferry

32

2.49

5.18

Bagwell

47

3.65

7.61

Sullivan

295

22.92

47.73

Tucker

217

16.86

35.11

North

27

2.10

4.37
Other Unity Lab 108 8.39  

DH Hill

83

6.45

76.85

Laundry

25

1.94

23.15

ESKV

0

0

0
Eos Lab 170 13.21  
College Lab 283 21.99  
19 When you use a computer lab, which operating system do you prefer to use? n=1287 % of respondents % of those using labs (n=926)
I don't use labs 93 7.23  
Windows 938 72.88 78.56
Macintosh 38 2.95 3.18
Unix 88 6.84 7.37
Linux 130 10.10 10.89
20 What software packages would you like to have available that aren't already in the computer labs? Please provide the operating system, if applicable.
see open-ended comments
       
21 How helpful was the computing Essentials CD? n=1287 % of respondents % of related answer
Didn't receive it 146 11.34  
Don't know / didn't use 501 38.93  
Received and Used 640 49.73  

Helpful to some extent

570

44.29

89.06

Very helpful

117

9.09

20.53

Helpful

453

35.20

79.47

Not at all helpful

70

5.44

10.94
22 About how many times have you used a campus computing kiosk this year? n=1287 % of respondents % of related answer
I didn't know they existed 390 30.30  
I knew they existed 897 69.70  

never

268

20.82

29.88

1 time

84

6.53

9.36

2 times

127

9.87

14.16

3-5 times

182

14.14

20.29

5-10 times

126

9.79

14.05

10-20 times

66

5.13

7.36

more than 20 times

44

3.42

4.91
23 Have you used the wireless Internet access available on campus?      
No 1061 82.44  

I wasn't aware wireless was available

315

24.48

29.69

I knew it was available but I don't have a laptop

552

42.89

52.03

I knew it was available and I have a laptop, but it doesn't have wireless capability

117

9.09

11.03

I have a wireless-capable device, but I have not used the wireless service on campus

77

5.98

7.26
Yes 226 17.56  

I've used wireless a few times

164

12.74

72.57

I use wireless regularly

62

4.82

27.43
24 What do you use a PDA (Palm, Handspring, PocketPC, etc.) for? If you don't use a PDA, you can check the box indicating so and leave the rest blank. n=1287 % of respondents frequency used
I don't use a PDA 1167 90.68  
I use a PDA 120 9.32  

Scheduling / Calendar

109

90.83

52.35

Playing games

78

65.00

15.76

Email (composing, sending and receiving, online or offline)

21

17.50

2.77

Surfing the web

14

11.67

1.90

Instant messaging

9

7.50

1.55

Other (contacts, calculator, notes, to do list, etc.)

90

75.00

25.75
25 What do you use your cell phone for (excluding talking)? If you don't use a cell phone for anything but talking or you don't have a cell phone, you can check the box indicating so and leave the rest blank. n=1287 % of respondents frequency used
I don't have a cell phone 260 20.20  
I have a cell phone 1017 79.02  

I only use it for talking

828

81.42

65.98

I use it for stuff other than talking

189

18.58

34.02

Scheduling / Calendar

99

37.31

19.54

Playing games

129

39.17

26.73

Email (composing, sending and receiving, online or offline)

32

26.73

4.53

Surfing the web

25

22.33

2.95

Instant messaging

44

40.86

9.51

Other (contacts, calculator, notes, to do list, etc.)

143

48.55

36.73
26 Thinking over the classes you took this year, how well prepared were you before entering the classes to work with the technologies you used in them (or to complete assignments for them)?
n=1287 % of respondents  
None of my classes used any technology 69 5.36  
Very well prepared 686 53.30  
Moderately well prepared 489 38.00  
Poorly prepared 39 3.03  
Not prepared at all 4 0.31  
27 When you have needed help with technologies you used as a part of courses you took this year, from whom have you received assistance? n=1287 % of respondents frequency used
I haven't needed help 626 48.64  
I never used any technologies in my courses this year 64 4.97  
I have needed help 617 47.94  

Professor, during class time

210

34.04

18.60

Professor, outside of class time

105

17.02

6.34

TA / lab or recitation instructor

245

39.71

23.99

ITD/Computing Services Help Desk

22

3.57

1.55

College or departmental resource

26

4.21

1.41

Classmate

333

53.97

28.86

Friend who was not in the class

203

32.90

17.02

Other

14

2.27

2.23
28 NC State offers Norton AntiVirus free of charge to all registered students. Have you installed Norton AntiVirus from NC State on your computer(s)? n=1287 % of respondents % of related answer
I wasn't aware it was available 48 3.73  
I knew it was available but didn't install it 49 3.81  

I have other anti-virus software installed

 84 6.53  

I have installed it

 1106 85.94  

I downloaded it from the website

322

25.02

29.11

I installed it from the Computing Essentials CD

462

35.90

41.77

I got it from somewhere else or I don't remember where I got it

322

25.05

29.11
29 Are there any services that Information Technology Division should provide that are not currently provided?
see open-ended comments
     
30 Feel free to add comments below about ResNet or any of the above questions
see open-ended comments